At Ethereal Software we are strongly committed to helping you get the most out of Ethereal. Our support staff is waiting to assist you. Our support services feature the following:

Priority technical support via telephone, email, or fax

Guaranteed response time

Access to the premium support area on our web site

Automatic notification of product updates

We offer a variety of support options to suit your needs.

Trace file analysis

Having trouble tracking down a problem? We can help!

Trace file analysis is available between the hours of 8:00 AM and 5:00 PM CST, Monday through Friday, excluding holidays. Support is available via phone, fax, or email.

Please contact us for more information.

General Support

We offer a variety of support options for Ethereal, from single incidences to enterprise-level 24x7x365 assistance. We tailor our support packages to fit you, so please contact us for more information.